Tenant FAQ
DO YOU REFERENCE AND CREDIT CHECK?
Yes we do, on application we will check your references with your employer and current/previous landlords/agencies. We will also do a credit check.
WHAT HAPPENS WHEN I WANT TO LEAVE?
Once you are out of your initial grace period contract all you need to do is give us one calendar month’s notice. We will advertise your room/house and give you a minimum of 24-hours notice that someone is coming to view your room/house.
WHAT'S YOUR MINIMUM CONTRACT LENGTH?
We normally ask for a minimum of six months, which then rolls month-by-month after your initial fixed term. If you have a short contract term at work we can arrange for a shorter contract length to suit
WHICH BILLS ARE INCLUDED?
All of them. That’s gas, electricity, water, council tax, broadband and TV licence.
Rent is paid via a standing order, set up to reach our account on the 1st of every month.
HOW DO I MAKE AN APPOINTMENT TO BOOK VIEWING?
Contact us on +447590857562 to arrange a viewing. Please be aware we must give our current tenants 24-hours notice, so don’t expect a viewing the same day that you ring up.
IS THE BROADBAND VERY FAST?
Yes. We only put in the biggest fibre optic broadband packages available in our properties as we know how important Internet access is to everyone.
CAN MY FRIEND OR FAMILY MEMBER COME TO STAY WITH ME?
Of course. But no more than two nights per week unless previously agreed with us. And it’s always polite to mention it in advance to your other house-mates – how would you feel bumping into a stranger in the middle of the night
IS THERE PARKING AT YOUR PROPERTIES?
Some have drives for multiple cars; most you can park on the street and the odd one may have restricted parking hours. Our advertisement for each property will give details.
DO YOU OFFER REFERRAL BONUSES?
Yes, if you find someone to rent one of our rooms, once they have passed all the usual checks and moved in we will pay you £25, even if you are no longer one of our tenants.
No, but all of our properties are non-smoking inside, which includes hanging out of the window. You can of course smoke in the garden with the backdoor closed behind you… and you must clear your cigarette butts up!
WHAT FURNITURE IS PROVIDED IN THE BEDROOM?
You will have one double (or single) bed frame and mattress, a mattress protector, a chest of drawers, a wardrobe (or tallboy), and a bedside table. Some rooms also have a desk and chair. All rooms have curtains and a lock.
DO I NEED TO BRING KITCHEN EQUIPMENT?
All properties have the basic equipment: plates, bowls, cutlery, sharp knives, chopping boards, pots and pans, mugs, and glasses. However, if you’re thinking of competing in the next series of The Great British Bake Off you may want to add to the collection…
IS THERE WASHING MACHINE, FRIDGE/FREEZER ETC?
All properties have one washing machine and fridge.
MY JOB HAS FINISHED EARLIER THAN I THOUGHT; CAN I LEAVE MY CONTRACT EARLY?
In this situation we try to help as much as possible. We will advertise the room for the day after you vacate and try to get someone to take over from you as soon as possible. You will of course be liable for rent until the day that someone takes over, or the end date of your contract, whichever is soonest.
WHO DEALS WITH MAINTENANCE ISSUES?
We do. But we depend on your cooperation on this. Please tell us as soon as you think there is an issue with anything in the house, no matter how big or small and we will organise the repairs. If it is a structural problem or general wear and tear the landlord will pay for it, but if someone has broken something – by accident or not – they will have to pay for it. We are always very fair and will listen to everyone’s explanation first.